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At the service quality frontier : a handbook for managers, consultants, and other pioneers / Mary M. LoSardo, Norma M. Rossi.

; Rossi, Norma M
Milwaukee, Wis. : ASQC Quality Press, c1993.
ISBN 0873892097

Location Call Number Status Consortium Loan
American
LIB stacks
HD9980.5 .L67 Available Request
Gallaudet
UNIV General stacks
658.562 L67a 1993 Available Request
Howard
Business Library stacks
HD9980.5 .L67 1993 Available Request
Other Authors Rossi, Norma M.
Subjects Customer services.
Service industries -- Management.
Service industries -- Quality control.
Description 129 p. : ill. ; 26 cm.
Notes Includes bibliographical references (p. 121-123) and index.
Network Numbers (OCoLC)26858312
WorldCat Search OCLC WorldCat

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