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The Public encounter : where state and citizen meet / edited by Charles T. Goodsell.

Bloomington : Indiana University Press, [1981] .
ISBN 0253153638

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Other Authors Goodsell, Charles T.
Subjects Bureaucracy -- United States.
Burger en overheid.
Burocracia -- EE. UU. -- Discursos, ensayos, conferencias.
Evaluation research (Social action programs)
Evaluation research (Social action programs) -- United States.
Openbare dienstverlening.
Relaciones públicas -- Servicio social -- Discursos, ensayos, conferencias.
Social service -- Public relations.
United States.
administration publique -- citoyen -- Etats-Unis -- études diverses.
bureaucratie -- participation politique -- Etats-Unis -- études diverses.
Description x, 267 pages ; 24 cm
Copyright Date [1981]
Notes Includes bibliographical references (pages 251-263) and index.
Contents Part one. Introduction to the encounter -- The public encounter and its study / Charles T. Goodsell -- Part two. Attitudes in the encounter -- Client evaluations of social programs / Barbara J. Nelson -- Attitudinal tendencies among officials / Clarence N. Stone -- Advocacy and alienation in street-level work / Michael Lipsky -- Part three. Disparities in the encounter -- Client-official encounters in social service agencies / Yeheskel Hasenfeld and Daniel Steinmetz -- The allocation of justice and police-citizen encounters / Michael K. Brown -- Public law and equality in local government services / Mitchell F. Rice -- Part four. Responsiveness in the encounter -- Responsive performance by public officials / Kenneth R. Mladenka -- Bureaucratic monitoring mechanisms / Larry B. Hill -- Part five. The future of the encounter -- The public official of the 1980s / Frank P. Sherwood -- The citizen of the 1980s / Orion F. White, Jr. -- Part six. Research on the encounter -- Client-centered research in Europe / Dieter Graunow -- Research issues and the future of the field / Charles T. Goodsell.
Other Identifiers ZBWT00002306
Geographic Area United States
Network Numbers (OCoLC)7273436
WorldCat Search OCLC WorldCat


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