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At the service quality frontier : a handbook for managers, consultants, and other pioneers / Mary M. LoSardo, Norma M. Rossi.

; Rossi, Norma M
Milwaukee, Wis. : ASQC Quality Press, [1993] .
ISBN 9780873892094, 0873892097

Location Call Number Status Consortium Loan
George Washington
Gelman stacks
HD9980.5 .L67 1993 Available Request
American
LIB stacks
HD9980.5 .L67 Available Request
Gallaudet
UNIV General stacks
658.562 L67a 1993 Available Request
Howard
Business Library stacks
HD9980.5 .L67 1993 Available Request
Other Authors Rossi, Norma M.
Subjects Customer services.
Dienstleistungsbetrieb.
Kundendienst.
Management.
Qualita╠łtskontrolle.
Service industries -- Management.
Service industries -- Quality control.
Description 129 pages : illustrations ; 26 cm
Copyright Date [1993]
┬ę1993
Notes Includes bibliographical references (pages 121-122) and index.
Network Numbers (OCoLC)26858312
(OCoLC)ocm26858312
WorldCat Search OCLC WorldCat
WorldCat Identities LoSardo, Mary M.
Publication timeline, list of works, related names and subjects and other information

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